Your Privacy Matters

1. Introduction

At Wellship Clinic, we are committed to protecting your privacy and the confidentiality of any information you entrust to us. This Privacy Policy explains how we collect, use, maintain, and disclose information from users of our website and those who utilize our services including through our website, mobile app, and in-person visits.

This Privacy Policy outlines how Wellship Clinic collects, uses, stores, discloses, transfers, and processes your personal information. We are committed to protecting your privacy and ensuring the security of your data. This policy explains:

• What information we collect and why
• Your rights regarding your information
• How we use your information
• Disclosure and transfer of information
• Security measures
• Data retention
• Amendments to this policy
• How to contact our Grievance Officer

2. Information We Collect

We may collect information from you to provide the best possible service and improve your experience at Wellship Clinic. This information may include:

• Personal Information: This includes your name, date of birth, contact information (address, phone number, email address), and emergency contact information.
• Health Information: This includes your medical history, diagnoses, treatment plans, medications, and test results.
• Financial Information: This includes your insurance information and payment details.
• Service Selection: Category and service you’re interested in (e.g., weight management, beauty)
• Images: Photos uploaded when submitting forms (collected with your consent)

3. Optional Information:

Age, gender, weight, height, blood pressure, pulse rate, sleep patterns, dietary habits, physical activity level, alcohol consumption (collected with your consent)

we use this data to tailor our services to your specific needs and preferences. By understanding your age, gender, weight, height, and other health metrics, we can:

• Personalize Treatment Plans: Develop customized treatment plans that are more effective and efficient.
• Identify Risk Factors: Detect potential health risks early on and recommend preventive measures.
• Track Progress: Monitor your progress over time and adjust treatment plans as needed.
• Enhance User Experience: Improve the overall user experience by providing relevant information and recommendations.

Please note that providing this information is entirely voluntary. Your decision to share this data will not affect the quality of care you receive.

4. How We Collect Information

We collect this information through various methods, including Directly from You, from Health Records, website, Mobile App, forms, consultations, and surveys.

• Directly from You: We collect information directly from you when you provide it to us, such as when you schedule an appointment, fill out forms, or communicate with our staff.
• From Your Health Records: We may obtain information from your existing health records, such as those from other healthcare providers.
• Through Our Website and Mobile App: We may collect information when you visit our website or use our mobile app, such as your IP address, browser type, and usage data.

5. How We Use Your Information

We use your personal information for the following purposes including:

• Manage account: Manage your account and Records
• Enhancing the website experience: Enhancing the website and mobile app experience.
• Personalizing Your Experience: We analyse aggregate user data to better understand how people use our services and improve our offerings.
• Providing Healthcare Services: We use your information to provide you with quality healthcare services, including diagnosing and treating your medical conditions.
• Billing: We use your information to bill for services.
• Communication: We use your information to communicate with you about your appointments, test results, and other important matters.
• Improving Our Services: We use your information to improve our services, products and develop new programs.
• Improving Customer Service: We use your information to efficiently respond to your inquiries and support requests.
• Complying with Legal Requirements: We may use your information to comply with legal obligations, such as reporting certain diseases or responding to legal requests.
• Sending Important Updates: We may send you emails about your appointment reminders, billing information, respond to your inquiries, and keep you updated on relevant news and services from Wellship Clinic.
• Enhancing Our Site: We use your feedback to refine our services and website.
• Personalized Communications: With your consent, we may send you tailored marketing emails (like newsletters, promotions, or offers etc.). You can opting-in & opting-out.

• Opting-in: This means actively giving their permission, usually by checking a box during registration or another interaction with the clinic.
• Opting-out: This means choosing not to receive marketing emails. Users can do this by:

1. Clicking the “unsubscribe” link in the emails they receive.
2. Contacting the clinic’s privacy officer directly.

• Conducting research and development: Conducting research and development for improved services, develop new products features, and functionality.

6. How We Disclose Your Information

We may share your information with the following entities for the following purposes:

• Healthcare Providers: We may share your information with other healthcare providers involved in your care, such as specialists or laboratories and who assist us in providing services.
• Business Associates: We may share your information with business associates who provide services on our behalf, such as billing or IT services.
• Affiliates/group companies: For research, marketing, and service improvement.
• Corporate changes: In case of a merger or acquisition.
• Mandatory disclosures: We may share your information as required by law, court order, or to protect public safety.

We ensure all recipients of your information maintain equivalent security standards to Wellship Clinic.

7. Security and Confidentiality

We take appropriate security measures to protect your information from unauthorized access, use, alteration, disclosure, or destruction. We implement security practices that meet industry standards.

8. Your Rights

You have the following rights regarding your information:

• Access Your Information: You can request access to your personal information and have it corrected if it is inaccurate at any time Access and modify your information at any time
• Opt Out of Marketing: You can opt out of receiving marketing communications from us.
• Request to Remove Sensitive Data: You can request the removal of personal health information. Please be aware that this might limit our ability to provide certain healthcare services. Contact our privacy officer for more details

9. Children’s Privacy:

Wellship Clinic’s services are not intended for children under 14. They do not knowingly collect information from children under 14.

10. Data Retention

We retain your information only for as long as necessary to fulfil the purposes outlined in this policy.

11. Amendments to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated Privacy Policy on our website. We encourage you to review the policy regularly for updates.

12. Your Acceptance of these Policies.

We value your privacy. By using this Site, you acknowledge that you have read and agree to our Privacy Policy, including any future updates. If you disagree, please do not use this Site.

Contact Us: If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us: Email: hellowellship@gmail.com