Welcome to Wellship Clinic!

These Terms and Conditions (“Terms”) outline the rules and regulations governing your use of our website and services.

Please ensure you have read and fully understood them before booking any treatment and service.

1. DEFINITIONS

• You, Your, Client: Refers to you, the person who uses the website or services, whether registered or not.
• We, Us, our: Refers to Wellship Clinic.
• User: Anyone who visits or uses our website.
• Content: All information, media, and data on our website.
• Website: Wellship Clinic, accessible from https://Wellship Clinic

2. GLOSSARY

• Medico-cosmetic procedures: These are procedures that combine medical and cosmetic techniques to enhance appearance and address skin concerns. Examples include laser treatments, dermal fillers, and Botox injections.

3. USERS RESPONSIBILITIES:

As a user, you are responsible for:

1. Medical Disclosure: Disclose all relevant medical information before treatment.
2. Following Treatment Instructions: Complying with all instructions and recommendations given by Wellship Clinic regarding the care of a treated area. Follow all post-treatment instructions.
3. Age Requirement: You must be at least 18 years old to use the website or services. We do not allow minors to use our website or services.

Wellship Clinic will not be held liable for any damage that occurs as a result of your failure to disclose such details. Please note that Wellship Clinic is not a substitute for professional medical advice. It is crucial to consult with a healthcare professional for any health concerns or before undergoing any medical procedure

 4. OUR RESPONSIBILITIES

1. Treatment Recommendations: We recommend products and services to help you achieve your skincare and wellness goals. Our recommendations are based on the information you provide and may not guarantee specific results.
2. Safety Protocols: We are committed to using the latest technology and safest procedures to treat all skin types. We follow all safety precautions and processes.
3. Consultation Before Procedures: We require a consultation before any medico-cosmetic procedure or treatment to determine suitability and provide specific advice about risks.
4. Honesty and Transparency: We will be honest and transparent with you about the potential risks and benefits of our treatments. We cannot guarantee specific results, and your results will depend on many factors.
5. Qualified Practitioners: All Wellship Clinic practitioners and therapists are trained in all offered treatments and protocols.
6. High-Quality Service: We are committed to providing you with high-quality care and services in a safe and professional environment.

5. ACCEPTANCE OF TERMS 

1. Using Our Website and Services: By accessing or using our website or any of Wellship Clinic’s products or services, you agree to be bound by these Terms and our Privacy Policy.
2. Agreement: By using the website, you indicate that you have read and agreed to all terms, conditions, and notices.
3. Changes to Terms: Wellship Clinic reserves the right to change and alter these Terms and Conditions. However, we will endeavour to provide at least 15 days’ notice of any significant changes (e.g., pricing, service terms) on the websites. but we are not obligated to do so. Your continued use of our website or services after any such changes are posted constitutes your acceptance of the modified Terms and Conditions.

6. GENERAL DISCLAIMER 

1. Disclaimer: While Wellship Clinic strives to provide accurate and reliable information, the content on this website is intended for general knowledge and informational purposes only. It does not constitute medical advice. We recommend consulting with a qualified healthcare professional for diagnosis and treatment of any medical condition, before using any products or treatments mentioned on this website, and before making any decisions based on the information you find on our website.
2. Support and Recommendations: Wellship Clinic will recommend products and services and provide support, guidance, and tools to help you set and achieve skincare and wellness goals. However, any decisions you make are ultimately your own, and you are responsible for the consequences of those decisions.

7. MEDICAL DISCLAIMER

1. Safety Commitment: Wellship Clinic is committed to using the latest technology and safest procedures, administered by highly qualified practitioners, to treat all skin types. However, understand that all medical procedures, including medico-cosmetic procedures, carry inherent risks.
2. Consultation Requirement: To ensure your safety, we require a consultation before any medico-cosmetic procedure or treatment. This is to determine suitability, discuss potential risks, and provide specific advice. If unsure whether you need a consultation, please ask when booking.
3. Medical Professional Consultation: Before undergoing any treatment or procedure, we strongly recommend consulting with a qualified medical professional to assess your individual health and suitability for the specific treatment.
4. No Guaranteed Results: Wellship Clinic cannot guarantee specific results, and individual results may vary. Factors such as skin type, lifestyle, and adherence to post-treatment care can influence outcomes.
5. Medical Advice Requirement: You acknowledge and agree to obtain suitable medical advice before proceeding with any procedure or treatment with us. In some cases, we may refuse to perform a procedure or treat you unless you can provide evidence that you have recently received such advice.
6. Medical Disclosure: You are responsible for disclosing any relevant medical history before each treatment, including but not limited to:
   • Allergies
   • Current medications
   • Pre-existing medical conditions
   • Recent surgeries or procedures
   • Pregnancy or breastfeeding status

8. RESULTS DISCLAIMER

1. Individual Results: Everyone’s skin and body are unique, and what works for one person may not work for another. There are many factors that can affect the results of skincare and cosmetic treatments, including skin type, genetics, skincare routine, environment, and lifestyle choices. This means that we cannot guarantee specific results. We will make recommendations based on the information you provide, but we cannot guarantee that they will work for you. Our goal is to give you the best possible advice, but we cannot guarantee a particular outcome.
2. Personalized Recommendations: We are committed to providing you with the best possible recommendations, tailored to your individual needs. However, the results will depend heavily on your individual circumstances and on how closely you follow the regimen. In other words, we will do our best to help you achieve your skincare goals, but we cannot guarantee that you will have the same results as someone else. Your skin and body are unique, and so is your response to different treatments.
3. No Guaranteed Results: Wellship Clinic does not guarantee specific results. Your Results depend on many factors, including: Honest disclosure of your medical and health history, any prior existing medical conditions, and prescribed medications, Individual genetic, makeup, Lifestyle factors, Adherence to pre- and post-treatment, instructions, Your own commitment, dedication, desire, and motivation.
4. Product and Treatment Suitability: Our procedures and products may not be right for you. We use all due care and skill in treating our clients, but it is ultimately your responsibility to decide if a product or treatment is right for you.
5. Before and After Photos: Before-and-after photos on our website are intended to showcase potential results. However, please note that individual results may vary. Factors such as skin type, age, and lifestyle can influence outcomes. We encourage you to consult with a qualified healthcare professional to discuss your specific goals and expectations.
6. Realistic Expectations: It’s important to have realistic expectations and understand that results may vary. We encourage you to consult with your healthcare provider to discuss your specific goals and concerns.
7. Testimonials and Examples: Testimonials and examples in our marketing materials, including but not limited to any before-and-after photos, are not to be taken as a guarantee that you will achieve the same or similar results.
8. Decision and Risk Responsibility: You understand and agree that the Wellship Clinic and its affiliates are not liable for any decisions you make or losses that may arise from those decisions as a result of using our products and services.
9. Remove Makeup Before Treatment: To ensure the best possible results for your treatment, please remove all makeup, deodorant, perfume, and oil-based products before your appointment. Our practitioners will cleanse the area, but we cannot be held responsible for any adverse reactions caused by products that remain in your skin.
10. Treatment Sessions: To maximize the effectiveness of our Laser Hair Removal packages, we recommend scheduling a single appointment to treat all included areas. This approach ensures optimal results. Unfortunately, we cannot split treatments into multiple sessions for each area.

9. INTELLECTUAL PROPERTY RIGHTS:

All content on this website, including text, audio, video, images, copyrights, trademarks, logos, and other intellectual property rights on the website and its content is owned by Wellship Clinic and its affiliates and is protected by Indian copyright laws. You may not copy, replicate, distribute, or modify the contents of this website or use them for commercial purposes in any way, without the written permission of Wellship Clinic.

10. LINKS AND THIRD-PARTY SITES:

1. Use of Website: You download or otherwise obtain any material or content from this site at your own risk. Wellship Clinic is not responsible for any viruses or other harmful content that may infect your computer system, nor for any damages, claims, delays, inaccuracies, errors, or omissions arising out of your use of the website or its contents.
2. Third-Party Websites: Please note that some links on our website may direct you to third-party websites. We provide these links for your convenience and informational purposes only. Wellship Clinic is not responsible for the content, products, or services offered on these external websites. We do not endorse or control the content of these third-party websites. It is recommended that you review their terms and conditions before using their services.
3. Feedback: We welcome your feedback, such as questions, comments, or suggestions, about the content of this website. We will handle your feedback fairly and reasonably, and use it to improve our website and services. You are responsible for reviewing the terms and conditions and privacy policies of all third-party websites that you visit via our website.

11. PRACTITIONERS/THERAPIST POLICY

We will do our best to accommodate your request for a specific practitioner or therapist, or a practitioner or therapist of a specific gender. However, we cannot guarantee this. All our practitioners and therapists are trained in all of our treatments and protocols, so you can be confident that you will receive high-quality care regardless of who you are assigned to.

12. MACHINE MAINTENANCE POLICY

In the event of machine maintenance, we will need to reschedule your appointment and will aim to notify you at the earliest opportunity. This is to ensure we maintain a continuously high level of service.

13. PRICING POLICY

1. General Pricing: Wellship Clinic reserves the right to modify its pricing structure for treatments, products, and services at any time, without prior notice. Prices may vary based on individual needs and the specific program, package or service purchased.
2. General Pricing: Wellship Clinic reserves the right to modify its pricing structure for treatments, products, and services at any time, without prior notice. Prices may vary based on individual needs and the specific program, package, or service purchased.
3. Promotional Offers Pricing: We sometimes offer promotional prices on certain treatment areas. Promotional prices are valid only for the specified duration. If you receive a quote during a promotional period and choose not to accept it, we reserve the right to not honor that quote once the promotion has expired. No extensions will be granted.

14. PROMOTIONS OFFERS POLICY: 

It is important to note that our promotions cannot be combined with any other offer, discount, or promotion.

1. Validity: Promotional offers are valid for a specific duration only. Please check the offer details for the exact expiration date.
2. Non-Combination: Promotional offers cannot be combined with other discounts, promotions, or ongoing offers.
3. Redemption: Promotional offers must be redeemed within the specified timeframe.

Wellship Clinic reserves the right to modify or withdraw any promotional offer at any time.

15. TREATMENT & PACKAGES /PROGRAM POLICY:

1. SERVICES PROVIDED: Only the services listed on the invoice will be provided. We will not honour any handwritten or verbal commitments.
2. PREPAID PROGRAM TERMS: When you purchase a prepaid program, you agree that the treatment fee is non-refundable, even if you change your mind, miss appointments, or discontinue treatment. All installments must be paid as agreed in the treatment agreement form.
3. All treatment areas (e.g., Full body Laser) must be treated on the same day. If you are unable to get all areas treated included in your package, the prepaid treatment area will be cancelled.
4. NON-TRANSFERABILITY: All Treatments or services are not transferable to other individuals or clinics branches.
5. CHANGES OF PACKAGES: We generally do not allow changes to treatment packages after they have been purchased. However, we may consider requests for changes on a case-by-case basis, depending on specific circumstances. If a change is approved, the validity of the package and any unused portions will remain 18 months from the original purchase date.
6. CLINIC TRANSFER POLICY: Due to treatment records and to ensure continuity of care, we cannot transfer treatments from one clinic to another. Clients must continue and finish their course of treatment at the clinic where they started. If you wish to transfer to a different clinic, you will need to start a new treatment or course.

16. LIABILITY POLICY

1. Wellship Clinic will not be held liable for any economic losses (including, but not limited to, loss of profit) or any other special, indirect, or consequential losses or damages arising out of or in connection with the provision of any goods and/or services to the client. Your statutory rights will be protected.
2. It is the client’s responsibility to ensure that they provide us with all relevant medical details before each treatment. We will not be held liable for any damage that occurs as a result of the client’s failure to disclose such details.
3. The client agrees to comply with all instructions and/or recommendations given to them by, or on behalf of, Wellship Clinic regarding the care of a treated area.

17. TREATMENT AND GIFT CARD EXPIRATION POLICIES

1. Prepaid Packages: Valid for 12 or 18 months. And our promotional 3-6 treatment session’s packages are valid for 12 months, and 7-10 treatment session’s packages are valid for 18 months.
2. Discount & Gift Cards: Discount Cards, Gift Cards & Vouchers purchased at the clinic, online, or as part of a promotion expire 12 months from the date of purchase and cannot be extended. We recommend redeeming your Discount & gift cards before it expires to enjoy all its benefits.
3. Unused Treatments: Expired Unused treatment packages or expired gift cards are non-refundable.
4. Gift Cards: Gift cards expire 12 months from the purchase date. Unused gift cards are non-refundable.
5. Grace Period: To accommodate unforeseen circumstances, we offer a one-time grace period of 30 days after the expiry date for expired prepaid packages and gift cards. During this period, you can utilize the remaining services or balance. However, please note that this grace period is subject to availability and cannot be extended further.

To avoid disappointment, please schedule your treatment appointments well in advance of your prepaid package’s expiration date, or use your gift card before it expires.

We regret that we cannot offer refunds for unused treatments attached to expired prepaid packages or gift cards.

18. DISCOUNT & GIFT VOUCHER

1. Discount vouchers and gift cards can only be used once, and shall be treated as used even if you cancel your service or treatment package.
2. If you don’t show up for your appointment, your voucher will be void.
3. All Discount & Gift vouchers are non-refundable and cannot be redeemed for cash.

Please choose carefully as we are unable to offer refunds for any products, services, or treatment programs, regardless of whether they were purchased at a promotional or full price. For more details, please refer to our Refund and Cancellation policies.

All of our promotional prices are subject to our refund and cancellation policies. Please read these policies carefully before making any purchase.

19. PERSONAL BELONGINGS

For your safety and peace of mind, we recommend that you leave all Jewellery and valuables at home during your visit to the Wellship Clinic. We are not responsible for any lost or misplaced items.

20. MEDICAL AND PHYSICAL CONDITIONS

Please notify us before booking your treatments if you have high blood pressure, special physical concerns, diabetes, pregnancy, or have a history of skin pigmentation.

21. CANCELLATION POLICY

Appointment Cancellations and Rescheduling

1. 1. Appointment Policy: We value your time and appreciate your understanding that your appointment is reserved specifically for you.
   2. Cancellations and Rescheduling: We understand that unexpected circumstances may arise. To ensure fairness for all our clients, we kindly request at least 24 hours’ notice before your scheduled appointment time for cancellations or rescheduling.
   3. Cancellation Fees:
      • To avoid a cancellation fee, please provide at least 24 hours’ notice for cancellation without a fee.
      • For cancellation within 24 hours, a 50% fee applies.
      • No-shows will incur a 100% fee.
   4. Appointment Confirmation: As a courtesy, we will send you a text message appointment confirmation 3 business days in advance and 24 hours prior to your appointment date. However,

if we are unable to reach you or can only leave a message, please understand that you are responsible for remembering your appointment date and time to avoid late arrivals, missed appointments, and cancellation fees.

Our cancellation policy gives us the time to inform our standby guests of any availability and keep our team members’ schedules filled. Our goal is to provide you with the best possible service, and our policies help us to achieve this.

1. 1. Grace Period for Missed Appointments

We understand that unforeseen circumstances can arise. To accommodate such situations, we offer a one-time grace period for missed appointments. This allows you to reschedule your appointment without incurring a cancellation fee.

However, please note that this grace period is subject to availability and cannot be used repeatedly.

1. Treatment Appointments for Prepaid Packages and Gift Cards:

Please schedule appointments well in advance to avoid any issues with expiring packages or gift cards.

Please Note:

• Cancellation fees may be applied to maintain the efficiency of our scheduling and to compensate for lost revenue.
• We appreciate your understanding and cooperation in adhering to our cancellation policy.

22. REFUSAL OF SERVICE & TREATMENT

Wellship Clinic reserves the right to refuse service to any individual under the following circumstances:

1. Medical Contraindications: If a client’s medical condition or history poses significant risks to their health or safety, we may decline to provide treatment.
2. Disruptive Behaviour: If a client engages in disruptive or abusive behaviour towards staff or other clients, we may refuse service.
3. Failure to Adhere to Policies: If a client repeatedly fails to adhere to our policies, such as late cancellations or non-payment, we may limit or deny future services.
4. Fraudulent Activity: If we suspect fraudulent activity, such as providing false information or using stolen credit cards, we will refuse service and may involve law enforcement.

We understand that these circumstances may be rare, and we strive to provide excellent service to all our clients. However, we reserve the right to take these measures to ensure the safety and well-being of our staff and other clients.

23. RESERVED RIGHTS 

1. Wellship Clinic reserves the right to modify or implement its pricing structure for treatments, products, and services at any time, for your initial or future payments.
2. Wellship Clinic reserves the right to change and alter these Terms and Conditions. However, we will endeavour to provide at least 15 days’ notice of any significant changes, but we are not obligated to do so. Your continued use of our website or services after any such changes are posted constitutes your acceptance of the modified Terms and Conditions.
3. Your access to the Site may be suspended without notice in the case of system failure, maintenance or repair or any reason beyond our control.
4. We reserve the right to suspend or discontinue our website at any time.

24. WEBSITE AVAILABILITY AND CHANGES

1. Our website is free to use, and we do our best to keep it available and uninterrupted. However, we may need to suspend, withdraw, or restrict access to all or part of our website for business and operational reasons. We will try to give you reasonable notice of any such changes.
2. You are responsible for ensuring that everyone who accesses our website through your internet connection is aware of our terms of use and other applicable terms and conditions, and that they comply with them.
3. We strive to maintain the highest level of website availability. However, we may occasionally need to perform scheduled maintenance to improve our services. We will make every effort to minimize disruptions and provide advance notice of any planned maintenance periods.

25. COMPLAINT POLICY

We aim to provide you with the best possible consultation or treatment experience. If you have any concerns about our services, please speak to the clinic manager or their designee as soon as possible.

consultation or treatment experience. If you are not satisfied with any part of our services, please speak to the clinic manager or their designate as soon as possible.

26. CONTACT INFORMATION:  

If you have any questions regarding these Terms and Conditions, please contact us at our Customer Service Desk at the following contact details:

Email: hello@wellshipclinic.com 

Phone: +91 9811211299

Contact Hours: We are available to assist you on Monday-Wednesday and Friday-Saturday from 12:00 a.m. to 7:00 p.m. We are closed on Thursdays.

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Please read and understand our Terms before buying our products or using our services. If you have any questions, contact us at hello@wellshipclinic.com