At Wellship Clinic, your satisfaction and safety are our highest priority. We provide personalized and high-quality dermatological & aesthetic treatments, but since these services involve medical expertise and individualized outcomes, certain refund and cancellation rules apply.

💳 Refunds

• General Rule: Refunds are not available once a service has been rendered.

Non-Refundable Situations:

• Change of mind, relocation, or finding a cheaper option elsewhere
• Discontinued treatments or services
• Individual treatment results (outcomes vary; additional sessions may be required)
• Treatment delays, dissatisfaction with medical advice, or consultation results
• Discontinuing treatment after sessions have begun

✨ Treatment Results & Expectations

• While we strive for optimal results, every individual’s skin and body may respond differently.
• Results cannot be guaranteed, and additional treatments may be needed for best outcomes.
• Management of common side effects is included in your treatment cost.

📦 Prepaid Packages

• Expiry:
  • 7–10 session packages → Valid for 18 months from purchase
  • 3–6 session packages → Valid for 12 months from purchase
• Condition: Expired packages are strictly non-refundable & non-transferable.

⏸ Holding of Service Fees

• In case of pregnancy, surgery, illness, exams, or emergency travel, fees can be held for up to one year from payment date.
• A written request via email is required for this facility.

🚫 Discontinuing Treatment

• If treatment sessions have begun and you choose to discontinue midway, refunds will not be issued for sessions already availed.
• Unused sessions may be considered for rescheduling or transfer (case-by-case basis).

🔄 Exceptions & Alternatives

In exceptional situations, Wellship Clinic may consider flexible solutions such as:

• Rescheduling appointments
• Transferring unused portions of packages to another person or service (with management approval)
• Additional consultation and guidance from our medical professionals

❌ Cancellations

• Services may only be cancelled and refunded if Wellship Clinic is unable to provide the service.
• In such cases, a full refund (minus taxes) will be issued.

🧾 Consultation Policy

• Each client is entitled to a free consultation before procedures.
• This ensures you fully understand the treatment, possible risks, and expected outcomes before committing.
• Booking any treatment/package indicates that you have read, understood, and accepted this policy.

Contact Us
For queries related to refunds, cancellations, or rescheduling, contact us at:
📧 Email: hello@wellshipclinic.com
📞 Phone: +91 9811211299
🕒 Contact Hours: Monday–Wednesday and Friday–Saturday, 12:00 p.m. – 7:00 p.m. (Closed Thursdays)

💙 We sincerely appreciate your understanding and cooperation. Our goal is to ensure a safe, transparent, and positive experience for all our patients.