1. Introduction

At Wellship Clinic, we are committed to protecting your privacy and the confidentiality of any information you entrust to us. This Privacy Policy explains how we collect, use, maintain, and disclose information from users of our website, mobile app, and in-person services.

We are committed to protecting your privacy and ensuring the security of your data. This policy explains:

• What information we collect and why
• Your rights regarding your information
• How we use your information
• Disclosure and transfer of information
• Security measures
• Data retention
• Amendments to this policy
• How to contact our Grievance Officer

2. Information We Collect

We may collect information from you to provide the best possible service and improve your experience at Wellship Clinic. This may include:

• Personal Information: Name, date of birth, contact details (address, phone number, email), and emergency contact information.
• Health Information: Medical history, diagnoses, treatment plans, medications, allergies, and test results.
• Financial Information: Insurance information, payment details, and billing history.
• Service Selection: Services you are interested in (e.g., weight management, skincare, beauty treatments).
• Images: Photos uploaded during consultations or forms (collected with your consent).

3. Optional Information (with Consent)

You may voluntarily provide additional health and lifestyle details such as: age, gender, weight, height, blood pressure, pulse rate, sleep patterns, dietary habits, alcohol consumption, and physical activity levels.

We use this data to:

• Personalize treatment plans
• Identify risk factors and recommend preventive measures
• Track treatment progress over time
• Enhance your user experience with tailored recommendations

👉 Providing this data is voluntary and will not affect the quality of care you receive.

4. How We Collect Information

We collect your information through:

• Directly from You: During bookings, forms, consultations, or communications with our staff.
• Health Records: With your consent, from existing medical records or other healthcare providers.
• Website & Mobile App: Technical details such as IP address, browser type, device data, and usage analytics.
• Surveys & Feedback: From forms, feedback sessions, and service evaluations.

5. How We Use Your Information

Your personal information may be used for:

• Account Management: Maintain accurate client records.
• Enhancing Website/App: Improve user interface and performance.
• Personalization: Analyse aggregate data to enhance your experience.
• Healthcare Services: Diagnose, treat, and manage your care.
• Billing & Payments: Insurance processing and invoicing.
• Communication: Share appointment details, test results, and essential updates.
• Service Improvement: Improve existing services and develop new programs.
• Customer Support: Respond efficiently to inquiries.
• Legal Compliance: Fulfil obligations like disease reporting or regulatory requests.
• Updates: Send reminders, invoices, and service updates.
• Marketing (with Consent): Send tailored newsletters, promotions, or offers.
  • Opt-in: Actively choosing to receive updates (e.g., check box at registration).
  • Opt-out: By clicking “unsubscribe” in emails or contacting our Privacy Officer.
• Research & Development: For service improvement and innovation.

6. How We Disclose Your Information

We may share your data with:

• Healthcare Providers: Specialists or laboratories involved in your treatment.
• Business Associates: Vendors providing IT, billing, or operational support.
• Affiliates/Group Companies: For research, quality control, and service improvement.
• Corporate Changes: In case of mergers, acquisitions, or restructuring.
• Legal Disclosures: When required by law, court order, or public safety concerns.

👉 All third parties must comply with equivalent privacy and security standards.

7. Security and Confidentiality

We implement strict security measures to protect your information against unauthorized access, misuse, alteration, or disclosure. This includes:

• Encryption for sensitive health and payment data
• Role-based access (only authorized staff)
• Secure servers and firewalls
• Regular audits and monitoring

8. Your Rights

You have the right to:

• Access & Correct: View and correct your personal information if inaccurate.
• Opt-Out of Marketing: Unsubscribe from promotional communications anytime.
• Request Data Removal: Ask for deletion of sensitive personal data.
  • ⚠️ However, certain medical records may need to be retained as required under Indian medico-legal guidelines (3–7 years) for regulatory, insurance, or audit purposes.

9. Children’s Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect data from minors. If such information is discovered, it will be securely deleted.

10. Data Retention

We retain your information only for as long as necessary to fulfil service and legal requirements:

• Medical Records: Minimum 3–7 years, as per healthcare regulations.
• Financial Records: Retained as required by tax and compliance laws.
• General Data: Retained until services are active or as required for lawful purposes.

11. Amendments to This Privacy Policy

We may revise this Privacy Policy periodically. Updates will be posted on our website, and we encourage you to review the policy regularly for the latest version.

12. Acceptance of this Policy

By using our website, app, or services, you acknowledge that you have read, understood, and agreed to this Privacy Policy, including any future updates. If you disagree, please discontinue the use of our services.

13. Contact & Grievance Officer

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact:

• Designation: Grievance Officer (Privacy & Compliance Department)
• Email: hello@wellshipclinic.com
• Phone: +91 9811211299